🌿 General Essential Oil Questions What are essential oils? Essential oils are highly concentrated plant extracts obtained through steam distillation or cold pressing. They capture the scent and beneficial properties of the original plant.
Are your oils therapeutic grade? Yes. We supply 100% pure essential oils from Young Living Australia, known for their Seed to Seal® quality commitment. How should I store my essential oils? Store in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use. Can I ingest essential oils? Always follow the guidelines on the label. In Australia, ingestion should only be done with clear TGA-compliant labeling and under professional guidance. See our wellness range of TGA approved oils. Are your products TGA approved? Our products are offered as part of a natural lifestyle. We do not claim therapeutic use, in line with TGA advertising standards. However, our Wellness range is TGA approved.
🛁 Natural Product Use
How do I make my own cleaning spray? We provide DIY recipes throughout our site. A basic mix is: distilled water, white vinegar, and 10–15 drops of essential oil (like Lemon or Thieves).
Are these products safe for children and pets? Always check individual product labels. Some oils require extra dilution and caution around babies, kids, or animals. But yes, when used according to directions, and in the diluted amount, and remembering to keeping oils stored away from children and pets. We have a baby range, children's range, and a pets range for this purpose.
Do I need to dilute essential oils before use? Yes. Pure essential oils should be diluted before applying to skin. Use a carrier oil such as coconut, sweet almond, or jojoba.
Can I use essential oils while pregnant? Please consult a qualified health professional before use, especially during pregnancy or if you have any medical conditions.
📦 Shipping & Orders Do you ship Australia-wide? Yes! We ship to all Australian states and territories via Australia Post. How long will my order take to arrive? Orders are dispatched promptly and usually arrive within 3–7 business days, depending on your location. Can I track my delivery? Yes, tracking details will be emailed to you once your parcel is dispatched. Do you offer express or international shipping? We currently ship within Australia. For international options, please visit Young Living's global site.
💬 Membership & Young LivingHow do I join Young Living? You can sign up through our Join Young Living page to access member discounts. What is the Essential Rewards program? It’s a monthly subscription program where you earn points with every order and receive free gifts. Learn more on our Essential Rewards page. Do I need to order every month? No. You can order as needed, or join the monthly program for added benefits. What are the benefits of signing up through The Oil House? We offer personalised support, starter kits, and exclusive access to member specials through our community.
💸 Returns & Customer ServiceWhat if I receive the wrong item? Contact us right away — we’ll make it right. How do I request a return? See our Returns Policy for detailed instructions. What is your refund policy? We honour Young Living’s refund terms. If you're not satisfied, we’ll help coordinate your return or exchange where applicable.
❓ Still have questions?Contact us here — we’re happy to help you on your natural journey.
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