Returns Policy
We want you to love your purchase. Learn about our returns and refund process for The Oil House online orders and Young Living products.
OUR MONEY BACK GUARANTEE
If you are not satisfied with any product from The Oil House, you may return any unopened product within 30 days after shipment for a full refund.
The Oil House partners with Young Living Australia to ensure your purchases are supported by a returns policy you can rely on.
Please contact us if you need to return a product using the link below, or via email: [email protected]
Please contact us if you need to return a product using the link below, or via email: [email protected]
Returns Policy
Your return will be processed as soon as possible, but please allow up to a week after receipt of product return
to see funds fully processed back into the account you originally used for purchase.
to see funds fully processed back into the account you originally used for purchase.
Return Policy
The Oil House reserves the right to review each return or exchange on a case-by-case basis.
If you are dissatisfied with any product, you may return to The Oil House:
the returned item(s) is the promotional product(s). If all promotional products are returned, The Oil House will credit the member for the product purchased.
Procedures for Returns
The following procedures apply to all returns for refund, repurchase or exchange:
• The product(s) must be returned in its original container.
• No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Credits will be issued when The Oil House has processed the return.
General Ordering Information
On orders with invalid or incorrect payment types or anything else that may prevent The Oil House from placing the order, we will attempt to contact you by phone or email to correct the order. The Oil House will make two attempts to correct the order. If these attempts are unsuccessful after five business days, the order will be cancelled.
If an item ordered is out of stock or discontinued, The Oil House will attempt to contact you by phone or email so that you may select an alternative item. If we are unable to contact you or do not receive a response from you within two business days, The Oil House will remove the item and process the order.
Shipping
Domestic orders are generally shipped within two business days (excluding weekends and holidays). A packing slip is included in each shipment. It contains the order number, member number and name, product code, product name, price and the amount and method of payment. When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or damage. Please notify The Oil House of any shipping discrepancies or damage as soon as possible. Failure to notify The Oil House of any shipping discrepancy or damage within five business days of receipt of shipment will forfeit your right to request a correction.
Incorrect Addressing
Please note, The Oil House can only ship to the address you have entered into our online form, as you have entered it. If you realise a shipping address mistake, as the receiver, please contact Australia Post as soon as possible. Using your tracking number and ID, you can contact Australia Post directly to change your delivery details. We are only able to redirect an order if it has just left our warehouse, and even this is up to Australia Post to fulfill the redirection. We claim no liability for any order that you have incorrectly addressed.
The Oil House reserves the right to review each return or exchange on a case-by-case basis.
If you are dissatisfied with any product, you may return to The Oil House:
- Any unopened product within 30 days after shipment for a
full refund in the same method of payment of the purchase
price and GST (less shipping charges). - Any opened or unopened product up to 90 days after shipment for a credit of the purchase price and GST (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Oil House account.
Excessive returns may be deemed an abuse of our return policy and may result in suspension of your return privileges. Damaged or incorrect shipments of products will not be subject to fees.
Product Kits and Collections
Any product kit and/or collection returned to The Oil House must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
Return of Promotional Product(s)
For any complimentary item(s) received by the purchaser viaa qualifying purchase or through the buy-one-get-one-free promotion or other promotion, returns will be handled as follows: • If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned or you will be charged for the free product(s).
the returned item(s) is the promotional product(s). If all promotional products are returned, The Oil House will credit the member for the product purchased.
Procedures for Returns
The following procedures apply to all returns for refund, repurchase or exchange:
• The product(s) must be returned in its original container.
• No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Credits will be issued when The Oil House has processed the return.
General Ordering Information
On orders with invalid or incorrect payment types or anything else that may prevent The Oil House from placing the order, we will attempt to contact you by phone or email to correct the order. The Oil House will make two attempts to correct the order. If these attempts are unsuccessful after five business days, the order will be cancelled.
If an item ordered is out of stock or discontinued, The Oil House will attempt to contact you by phone or email so that you may select an alternative item. If we are unable to contact you or do not receive a response from you within two business days, The Oil House will remove the item and process the order.
Shipping
Domestic orders are generally shipped within two business days (excluding weekends and holidays). A packing slip is included in each shipment. It contains the order number, member number and name, product code, product name, price and the amount and method of payment. When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or damage. Please notify The Oil House of any shipping discrepancies or damage as soon as possible. Failure to notify The Oil House of any shipping discrepancy or damage within five business days of receipt of shipment will forfeit your right to request a correction.
Incorrect Addressing
Please note, The Oil House can only ship to the address you have entered into our online form, as you have entered it. If you realise a shipping address mistake, as the receiver, please contact Australia Post as soon as possible. Using your tracking number and ID, you can contact Australia Post directly to change your delivery details. We are only able to redirect an order if it has just left our warehouse, and even this is up to Australia Post to fulfill the redirection. We claim no liability for any order that you have incorrectly addressed.
If you have any further returns questions, please feel free to contact us here at The Oil House.
Enchanting Oils for Every Occasion
Young Living Essential Oils Australia
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Disclaimer: We recommend doing your own research before using essential oils. Certain oils can make you sun sensitive. We do not take any responsibility for the misuse of essential oils. We recommend oils be kept out of reach of children & pets. Some essential oils are not suitable for use by those on medication, or with medical conditions, pregnant, or breastfeeding women. Please consult your health-care professional. Not intended to diagnose, treat, cure or prevent disease. All prices are in Australian dollars, subject to change, and all care is taken to be correct at time of publishing.
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Good to know: All our orders ship from Sydney or Perth across Australia
ABN:14 483 598 864